Is new Technology always a good thing?

Carol By Carol, 6th Sep 2012 | Follow this author | RSS Feed
Posted in Wikinut>Humour>Off Beat

As time goes on, technology takes over, and talking to a real person can be quite a challenge. Is this good for the future?

Is new technology always a good thing?

I know that nothing stays the same in life, things have to change, and if we don’t try to master them, we can be left lagging behind. For years in the past, there wasn’t much change to cope with. Record players turned into hifis and cds, that was a good thing because the old fashioned records were big, and could get scratched easily.

Now we have Ipods, where you can choose your own music to listen to, another good idea if you like to listen to music a lot. Similarly we have Ipads, on which you can do almost anything bar cleaning your teeth. I am not up with modern technology, I envy children of today , who grow up with computers and mobile phones, and can show us older ones a thing or two in how to use them properly.

Even a modern telephone can look a bit formidable, the cordless ones are a great idea, no longer do you have to stand for ages in the hall whilst Aunt Milly tells you all about her latest ailments, you can put her on speakerphone and carry on peeling the potatoes for lunch whilst she is in full flow.

We have to move with the times

I do realise that due to the economic climate savings have to be made, and the best way to do that is to cut down on staff. But sometimes that is to the detriment of customer service. I can guarantee that if I go to the self service check out at the supermarket, the item I have bought can’t be scanned properly, so in the end a member of staff has to come and rescue me, and that ends up taking longer than if I had gone to a checkout.

Similarly, if you try to book tickets online, you never get the seats you really want, but if you can get through on the ‘phone and speak to a real person, chances are they will be able to satisfy you much more easily. Is the progress of technology affecting communication with other people? I think it is, and that is not good, as communication with others, first of all by smiling, and then later by talking, is the very first part of life that a young child experiences.

Most of the telephone calls I make are for important things. First of all I have to listen to music that I would never choose to listen to, and am frequently told my call is important to them. Then I get a menu of several options, but none of them are the option that I want. Sometimes I get lucky, and am allowed to speak to a customer adviser. Well adviser about what? They don’t usually have an answer to my query, and I am put through to endless other people who don’t know either.

I still prefer talking to a real person

I think it’s very sad that although we appear to be discovering new ways of doing things, it seems to be making life harder. Simple every day things have become complicated. The reason for this is there is too much paperwork, and not enough action. We have been waiting for over 3 months, just to have a new phone line put in. We have had endless automated messages and emails about it, but nobody has actually spoken to us about it. We figured maybe we should ring them up, but that was a bad idea, as everyone passed us onto another person, as it appears nobody knows what their job title is these days.

Basic communication is essential, if we did more of this, then life would be much easier. I now have my fingers crossed that the last automated message telling me that our phone would be installed on 26th September is true, and the date won’t be changed yet again. They say patience is a virtue, so here’s hoping I can keep mine intact

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Tags

Book Tickets, Change Mobile Phone, Computers, Customer Adviser, Frustrated, Ipad, Ipod, Modern Inventions, Progress, Real Person, Speaker Phone, Technology, Telephone Line

Meet the author

author avatar Carol
I am a proud mother and grandmother, and an author. I have had 7 books published. My hobbies are walking, swimming, and playing badminton. I try to raise more awareness of autism with my writing.

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Comments

author avatar jkalwaye
7th Sep 2012 (#)

Unique thoughts about modern world .thank you for sharing .jk

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author avatar Carol
7th Sep 2012 (#)

Thanks for reading

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author avatar Delicia Powers
7th Sep 2012 (#)

Very interesting and thought provoking Carol....

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author avatar Carol
7th Sep 2012 (#)

Thank you Delicia.

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author avatar David Reinstein,LCSW
9th Sep 2012 (#)

Sometimes, Luddites have a good point!

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author avatar Carol
10th Sep 2012 (#)

Thanks for reading David

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author avatar Md Rezaul Karim
6th Nov 2012 (#)

Well shared but depends who needs what! Nice article to share with. Thanks Carol.

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author avatar Carol
7th Nov 2012 (#)

Thanks for reading Rezaul

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author avatar Susan Jane
17th Feb 2013 (#)

Great article. Technology is fine to a certain extent. I still say that nothing beats a good old chat on a normal phone to a long-time friend. Moderation in everything is a wise choice. We should not let some of the old ways die. They were the core of genuine friendship. I have friends dating back to my childhood. Some have the Internet, others don't. It is easy to email, but don't the others deserve a card or letter to stay in touch?

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author avatar Carol
17th Feb 2013 (#)

I agree with everything you say Susan, thanks for reading.

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